Jordan made the process painless getting our hvac system. He was very professional and knowledgeable. The crew and electrician were very professional, knowledgeable and answered all of our questions. Blake, Terry and the rest of the guys were great.
Amazingly knowledgeable installers and everything went as expected. I will never go to another company for my air and heating service from this point on. They were very interested in making sure that I got a system that met my needs and supported me in every aspect of the process along the way. You can’t go wrong with this company and they are honest and dependable.
I called Air-Master for quotes on a new AC unit. Jordan, the comfort advisor, was very punctual, reviewed everything at the house, sat and talked with me about new units and all things AC for almost 2 hours. He sent me quotes on different units before he even left the driveway! He was quick to respond to every email and really made us feel prioritized!We bought the Daikin Fit unit and had it installed yesterday! Blake came out to our house and got right to work! They were very respectful, very friendly, and very professional! He showed me how to set up the thermostat and made sure I knew they had a 24/7 phone line if needed!I also love that they send a text when they're on their way. In this text, is a short introduction to the person coming to your house!We've had a wonderful experience with Air-Master and definitely recommend them for anything HVAC!
Our air conditioning went out due to a big storm they fit us in on a Sat. Had to rig up so it would work till they could get the part in. They were great the technicians were very friendly & professional.
I called on Monday to have them look at and repair my central air unit and they were able to be there the next day. They got it working promptly. the tech was pleasant and professional. We are well pleased and satisfied. we will be sure to call them first if we have any other issues.
The first two years these guys were great, but by the last few years of yearly service they didn't do much. My central air unit was 30 years old. In spring of 2022 the AC service guy was only here for 15 minutes and never came in to look in the basement where the AC ties into the furnace, and said everything was great. In July of 2022 my AC went out completely and had to be replaced. In November of 2021 for my furnace the guy said I needed a new humidifier which was going to cost me around $1,000.00, and I told him to order it, which he didn't and after two months I called and nobody knew anything about it. When my central AC went out and I had to go through my home warranty company which AirMasters doesn't work with; 3 different companies were sent out over a 2 month period, and when going into the basement these 3 different companies noticed right off the bat that my furnace had never been properly vented; something that AirMasters had either never noticed, and certainly never pointed out. Summers from Bloomington ran a bunch of diagnostics and showed how much carbon monoxide (high levels) I'd been breathing during the winters. So for 5 years I'd been paying AirMasters to service my AC and furnace, all the while they were doing the bare minimum and put my life at great risk. They had never checked my AC for any leaks which if they'd serviced properly in spring of 2022, we could've gotten ahead of that situation. At much inconvenience to me and having to stay in a hotel for over a month until I could get a new central AC unit and new furnace via my home warranty company; when the existing furnace was being uninstalled by Always Affordable Air, they showed me that the humidifier that was on there was never attached to anything. Long story short, I feel that AirMaster ripped me off, and they're lazy, and I Would Not ever recommend them to anyone. Ironic that 3 different HVAC companies from 3 different counties found numerous leaks in my 33 yr. old central AC unit and noticed that my furnace had never been properly vented. The furnace was put in by the previous homeowners in maybe 2010. So thank you AirMaster for making me breathe high levels of carbon monoxide for the 5 years I had them servicing my HVAC.
Great owner Great Service Great Staff all very professional Andrew was a fantastic technician very thorough courteous had issue repaired quick everyone I spoke with was fantastic... Thanks to Airmaster and entire staff. Will recommend them to others... Sincerely Marty Massingale...