We found out we had a pretty descent water leak so I called Air Masters and I kid you not, they were at my house within 20 min of calling and had everything repaired within a couple hours saving us an even bigger water bill than we were already going to have. They are always professional and they know their stuff. They found the water leak within a minute of being in my crawlspace after I’d been crawling around under there for probably about an hour and only had an idea of the vicinity of it. Very affordable as well especially considering you get top notch service all the way from start to finish! Thank you Tyler, Britney and your awesome crew at Air masters for always making a stressful situation so much less stressful!! You all are simply the best around!!Editing to add: we had a gas leak yesterday evening and had to completely shut it down so I reached out to Tyler who had one of his techs here at 8:30 this morning. By 9:45 Brandon had our gas leak fixed and was on his way. Not only was he efficient but very knowledgeable, courteous and the service we received was very reasonably priced and didn’t break the bank! Once again these guys saved the day! I love that I can ALWAYS count on Air Masters especially when it’s urgent!! Thank you guys!!
Air Masters installed a new Daikin Fit in our home in late July/early August. They sent two kids to install the system, who ended up flooding our basement. The owner paid for the damage to the floor, which was great. However, after 2 days of colder weather, our house was not getting over 63 degrees. We have a new baby and a toddler, so we had to run heaters and start a fire to keep them warm. I called and they sent a technician to fix the issue. The 2 kids that installed the HVAC system did not set up AUX heat on the thermostat, so it wasn’t kicking in to heat our house to an appropriate temperature.The 2 technicians that were sent for the flooded basement and the AUX heat update(Tyler and Andrew) fixed both problems. They were friendly and knowledgeable. I give the 1 star review because we shouldn’t have had so many problems with a brand new system simply because of the incompetence of the technicians that were sent.
Technician Brandon McNeal came out to my place the same day that I called them. He took his time and found the problem with my furnace and got my heat working again. Brandon explained things very thoroughly and the service was priced well.100% would recommend.
Amazing service! Cold snap just hit and my furnace wanted to play hookie. Tech came out and did multiple checks and tests, and was able to isolate issues that I didn't catch originally on the furnace. Gave me reasonable quotes for parts and good recommendations for additional pipe work and fixes that I can do. If I ever need to hire a tech for HVAC work again, I'd choose this company in a heartbeat!
Jordan made the process painless getting our hvac system. He was very professional and knowledgeable. The crew and electrician were very professional, knowledgeable and answered all of our questions. Blake, Terry and the rest of the guys were great.
Amazingly knowledgeable installers and everything went as expected. I will never go to another company for my air and heating service from this point on. They were very interested in making sure that I got a system that met my needs and supported me in every aspect of the process along the way. You can’t go wrong with this company and they are honest and dependable.
Our air conditioning went out due to a big storm they fit us in on a Sat. Had to rig up so it would work till they could get the part in. They were great the technicians were very friendly & professional.
I called on Monday to have them look at and repair my central air unit and they were able to be there the next day. They got it working promptly. the tech was pleasant and professional. We are well pleased and satisfied. we will be sure to call them first if we have any other issues.
The first two years these guys were great, but by the last few years of yearly service they didn't do much. My central air unit was 30 years old. In spring of 2022 the AC service guy was only here for 15 minutes and never came in to look in the basement where the AC ties into the furnace, and said everything was great. In July of 2022 my AC went out completely and had to be replaced. In November of 2021 for my furnace the guy said I needed a new humidifier which was going to cost me around $1,000.00, and I told him to order it, which he didn't and after two months I called and nobody knew anything about it. When my central AC went out and I had to go through my home warranty company which AirMasters doesn't work with; 3 different companies were sent out over a 2 month period, and when going into the basement these 3 different companies noticed right off the bat that my furnace had never been properly vented; something that AirMasters had either never noticed, and certainly never pointed out. Summers from Bloomington ran a bunch of diagnostics and showed how much carbon monoxide (high levels) I'd been breathing during the winters. So for 5 years I'd been paying AirMasters to service my AC and furnace, all the while they were doing the bare minimum and put my life at great risk. They had never checked my AC for any leaks which if they'd serviced properly in spring of 2022, we could've gotten ahead of that situation. At much inconvenience to me and having to stay in a hotel for over a month until I could get a new central AC unit and new furnace via my home warranty company; when the existing furnace was being uninstalled by Always Affordable Air, they showed me that the humidifier that was on there was never attached to anything. Long story short, I feel that AirMaster ripped me off, and they're lazy, and I Would Not ever recommend them to anyone. Ironic that 3 different HVAC companies from 3 different counties found numerous leaks in my 33 yr. old central AC unit and noticed that my furnace had never been properly vented. The furnace was put in by the previous homeowners in maybe 2010. So thank you AirMaster for making me breathe high levels of carbon monoxide for the 5 years I had them servicing my HVAC.