Our AC condenser went out during the first heatwave of the summer (aka when every HVAC company gets slammed) and so when I reached out to Tyler and Air-Master I was preparing for the worst. As someone who works in construction and remodel I’m always watching with a close eye.. I didn’t need to with them. Their customer service, lines of communication and transparency, and turnaround times were all phenomenal. Bottom line is they came through well before their estimated timeline, gave not just 1 but 3 initial quotes tailored to me, a no pressure environment, and made sure WE were happy and taken care of; all in the midst of the first rush of the year. There may be a lot of good HVAC techs out there, but a great company is what makes the difference and this IS a GREAT company.
I had to call because we couldn’t figure out the thermostat in our new home. They got us right in and after a moment of head scratching, resolved the issue.
Air Masters was able to assess our problem, and send the most professional , kind repairman out right away. Hands down the most knowledgeable technicians and sales people. I wouldn’t go anywhere else. Highly recommend them. In fact, when my home warranty company, would not cover our problem, My first thought was “Good, I’d rather call Air Masters anyway!”
I have used this company twice and have been met by some of the best customer service I have ever experienced both times! The technicians are so professional, kind, and proficient! I HIGHLY recommend this company!
Thank you Brandon and Alex for getting our new AC unit in quickly. Very nice to work with.
I want to thank Trent for his work today, he did a wonderful job and was very helpful. Keep up the good work and again thank you so much.