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Month: May 2024

What Does an Air Conditioning Service Include?

Written on May 31, 2024. Posted in Heating and Cooling.

You need to schedule AC service once in a while to keep the unit functioning optimally from year to year. The composition of the service will depend on the type of system you have and the current state of the unit. Overall, your air conditioning service will include a few core...

Google Rating

4.7

Based on 177 reviews

Air-Master Heating & Air Conditioning

4.7

review us on See all reviews

Brian Neeley

1732555326

The tech (Bradley) was exceptionally courteous and helpful. He pointed out exactly what was wrong with my furnace, and what things to look out for in the future. I will certainly call them again when I need service.

Christina Bush

1729886041

Today we had to pay for a repair to our Daikin furnace that was installed by Airmaster due to 3 leaks in the pipe work. We were never thrilled with the initial installation due to installing the wrong furnace, destruction of our furnace closet ceiling due to work on the duct work, and time/mess involved. The work today involved fixing the leaks as well as a installing a new trap since the original one was the incorrect part (non-functioning). My husband and I were never offered an apology or any compensation for the original problems. Today just added to my displeasure (as well as my wallet's).Update - After writing my previous review, the management at Air-Master quickly responded. They offered an apology for previous service and compensation for the recent repair I had completed by an outside company. I appreciated the sincerity expressed and customer service delivered. I plan to use Air-Master in the future.Christina B.

Bradley Mason

1726510224

I'm leaving a 5 star because the technician, Brad, was helpful and polite. There was initially a misunderstanding, but Ali reached out, followed up, and fixed everything. I've used this service for approximately 5 years and would recommend to others.

Tayler Blackburn

1722021889

Kim Briner

1718803919

I can't say enough good things about Air-Master Heating & Air Conditioning. Everything was prompt and easy for us, from my first conversation with Brooklyn to Andrew's short arrival window and text with his photo, his precise explanations, and paying for service! They will be my go-to from now on.

sasha george

1718201600

I can't say enough good things! I definitely recommend!! Great communication!!!I am honestly super impressed. I called at 10pm not expecting anyone to answer and not only did they answer they were very kind and informative! They got a technician out the next morning! They had extremely clear communication and sent a picture of who would be coming which I greatly appreciated as I was home alone and non trusting of people at my door. Brandon was our technician and he was absolutely amazing! He went above and beyond. He explained what he was doing and things to look out for. I had clean filters and he even put them in for me and explained it to me so I could replace them on my own next time. I appreciate the kindness and I am truly thankful it was fixed so quickly!

Marty McDonald

1716390344

Andrew was very knowledgeable, he was courteous, quick and efficient.

Tom G

1715866501

Great

Travis Whitehead

1712182125

Ed Pruett

1712088152

Brandon very knowledgeable and attention to detail. Told me everything he done and I am extremely happy with his service.

Marissa Meehan

1711980336

Mister Fowler

1711640624

Quick and friendly service. They do quality work at a fair price.

Robert Beaty

1711549394

I have had two different techs. Both took pride in there work. Talked about the going on problem and what is needed to fix. Glad i called. Now ready for winter months.

Deborah Lyon

1711120645

KEVIN FENDER

1710788566

Andrew was very knowledgeable and helped diagnose my moms furnace issues.

Phil Embry

1709149941

Robert van der Kleij

1708287898

I am using this air master for many yearsAlways very satisfied with their servicesAll technicians are very polite and knowledgeableFor me they deserve six stars!!

Jessica Carter

1707923371

We found out we had a pretty descent water leak so I called Air Masters and I kid you not, they were at my house within 20 min of calling and had everything repaired within a couple hours saving us an even bigger water bill than we were already going to have. They are always professional and they know their stuff. They found the water leak within a minute of being in my crawlspace after I’d been crawling around under there for probably about an hour and only had an idea of the vicinity of it. Very affordable as well especially considering you get top notch service all the way from start to finish! Thank you Tyler, Britney and your awesome crew at Air masters for always making a stressful situation so much less stressful!! You all are simply the best around!!Editing to add: we had a gas leak yesterday evening and had to completely shut it down so I reached out to Tyler who had one of his techs here at 8:30 this morning. By 9:45 Brandon had our gas leak fixed and was on his way. Not only was he efficient but very knowledgeable, courteous and the service we received was very reasonably priced and didn’t break the bank! Once again these guys saved the day! I love that I can ALWAYS count on Air Masters especially when it’s urgent!! Thank you guys!!

Robert Brummett

1707161497

On time, very polite and professional. I will use them again if needed. Just used them a second time a year+, later for a different issue. Five stars from me again.

Josh Hall

1706554669

Brandon did a fantastic job. He was courteous, quick and efficient. Made a new friend with our dog!

Jim Hearn

1705934064

Great customer service and diagnostic talent. Always prompt and courteous personnel. I enjoy having them on my team.

Brooke H

1705264624

Air Masters installed a new Daikin Fit in our home in late July/early August. They sent two kids to install the system, who ended up flooding our basement. The owner paid for the damage to the floor, which was great. However, after 2 days of colder weather, our house was not getting over 63 degrees. We have a new baby and a toddler, so we had to run heaters and start a fire to keep them warm. I called and they sent a technician to fix the issue. The 2 kids that installed the HVAC system did not set up AUX heat on the thermostat, so it wasn’t kicking in to heat our house to an appropriate temperature.The 2 technicians that were sent for the flooded basement and the AUX heat update(Tyler and Andrew) fixed both problems. They were friendly and knowledgeable. I give the 1 star review because we shouldn’t have had so many problems with a brand new system simply because of the incompetence of the technicians that were sent.

Brent Thompkins

1704850822

Technician Brandon McNeal came out to my place the same day that I called them. He took his time and found the problem with my furnace and got my heat working again. Brandon explained things very thoroughly and the service was priced well.100% would recommend.

Jeff Bailey

1703112645

Very polite and very efficientGreat Job!

Alex W.

1703004834

Amazing service! Cold snap just hit and my furnace wanted to play hookie. Tech came out and did multiple checks and tests, and was able to isolate issues that I didn't catch originally on the furnace. Gave me reasonable quotes for parts and good recommendations for additional pipe work and fixes that I can do. If I ever need to hire a tech for HVAC work again, I'd choose this company in a heartbeat!

Lori Krieter

1702774982

Laura Copeland

1702657108

Excellent customer service, response time, ease of scheduling, knowledgeable service technician. Highly recommend this business.

Elizabeth Millar

1702483487

Excellent service, our technician was very kind, polite, and explained everything in detail. We've never had anything but good experiences with this company.

Tim Beyers

1700773776

Jeff Dodd

1700230753

David Kirts

1700154955

Great local company! Fast and easy service, A+ Thank you!

Wes LeRoy

1699993136

Craig Grimes

1699976479

Mike was very helpful and informative, couldn’t ask for a better technician to come into your home and help out!

Angela Harvey

1699295855

Great staff, very knowledgeable

Brenda Smith

1699030269

Adam Hillenburg (Redundant)

1699023022

Was understanding, explanation.

Jillian Huffman

1698705424

Andrew was great. Honest and quick.

Denise Mulhern

1698678915

Christie Spires

1698328452

Brandon is very professional and will answer my questionsIn detail. He is great!

Mario Basinger

1697657832

Great people you can trust and they back up what they say. Thank you all so much.

1696884190

1695932289

1695566646

1694619278

Helpful friendly and quality work.

Vernon Bridges

1694120557

Cleaned system coils.

just me

1694029051

Jordan made the process painless getting our hvac system. He was very professional and knowledgeable. The crew and electrician were very professional, knowledgeable and answered all of our questions. Blake, Terry and the rest of the guys were great.